1. Introduction
Village Catering Company (“we,” “us,” “our”) respects your privacy. This section explains how we collect, use, and protect your personal data when you sign up for email newsletters, offers, or SMS text messages through villagecateringcompany.com.
2. What Information We Collect
Contact Info: name, email address, mobile phone number.
Consent Timestamps: record of when and where you agreed to receive communications.
Engagement Data: how you interact with emails (opens, clicks) and texts (responses, clicks).
We collect this info only when you voluntarily provide it (e.g. by subscribing).
3. How We Use Your Information
Email Marketing: send newsletters, promotions, updates, event info, etc.
SMS Text Messaging: send catering reminders, order updates, special offers, or urgent notifications.
Analytics & Improvement: assess campaign performance to enhance user experience.
4. Legal Basis for Processing
Consent: You explicitly agree to receive emails and/or texts at the point of sign‑up.
Legitimate Interest: For necessary functionality like order confirmations via SMS.
5. How You’re Added & Can Opt‑Out
Entry Points: website form, event sign-up, in-person, or other methods.
Opting Out:
Email: click “Unsubscribe” in any message.
SMS: reply “STOP” to unsubscribe; reply “HELP” for assistance.
Data listed above won’t be used again after opt‑out.
6. Frequency & Message Types
Email: Typically 1–4 times/month; may include specials, news, event invites.
SMS: Limited—usually transactional (order status) or occasional specials. Max 8–10 messages/month.
7. Charges & Limitations
While messaging is free from us, your carrier may apply standard messaging/data fees.
Availability: If issues arise, contact our support team.
8. Third‑Party Providers
We may share your info with trusted service providers (e.g. email platforms, SMS gateways). They operate under our instructions and comply with privacy/security standards.
9. Data Security
We maintain technical and organizational safeguards:
Secure data encryption
Access restrictions
Regular security audits
10. Data Retention
We retain info only as long as needed:
Until you unsubscribe or request deletion.
Longer if required by law.
11. Your Rights
Depending on your jurisdiction, you can:
Access/correct/delete your data
Withdraw consent at any time
Object to processing
Request data portability
To exercise rights, contact us (see below).
12. Children’s Privacy
We DO NOT knowingly collect personal info from children under 16 (or 13, depending on your jurisdiction). If discovered, we’ll promptly delete it.
13. Policy Updates
We may update this policy. Any changes will be posted here with a new “Last Updated” date.
14. Contact Us
If you have questions, or wish to unsubscribe or delete your data, email:
crm@villagecateringcompany.com